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Returns & Refund Policy

At Fun Learning Store, we want you to be satisfied with your purchase. This Policy explains the conditions and procedures that apply to returns, exchanges, cancellations, damaged products, and refunds.

1. Scope of This Policy

This Returns & Refund Policy applies to eligible products purchased directly from FunLearningStore.com.

By placing an order through our website, you agree to the terms of this Policy.

Products purchased from third-party retailers, marketplaces, schools, distributors, or other sellers must normally be returned to the original place of purchase and may be subject to that seller’s return policy.

2. Return Period

You may request to return an eligible product within 14 calendar days from the date on which the order is marked as delivered by the courier.

Your return request must be submitted within this 14-day period. Requests submitted after the return period may be declined unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer-protection law.

3. Conditions for Eligible Returns

To qualify for a return due to a change of mind, ordering the wrong product, or the product not meeting your personal expectations, the item must:

• Be unused, unworn, unwashed, and unassembled.
• Be in new and resalable condition.
• Be returned with its original retail packaging.
• Include all parts, accessories, cards, manuals, labels, inserts, promotional products, and gifts originally supplied.
• Be free from damage, stains, writing, markings, odors, scratches, or other signs of use.
• Be accompanied by valid proof of purchase, such as an order number or invoice.
• Be securely packaged in an outer shipping package suitable for transportation.

Products that do not meet these conditions may be rejected or may qualify only for a partial refund where permitted by applicable law.

Opening the courier package solely to inspect the product does not necessarily make the item ineligible, provided the product and its retail packaging remain complete, unused, and in resalable condition.

4. Change-of-Mind Returns

A change-of-mind return includes situations where:

• You ordered the wrong product.
• You selected the wrong size, color, language, model, or version.
• You no longer want or require the product.
• The product was different from your personal expectations but was accurately described and supplied without defects.

Eligible change-of-mind returns may be accepted within the 14-day return period.

For change-of-mind returns:

• The customer is responsible for the original delivery charge.
• The customer is responsible for the return-shipping cost.
• Customs duties, taxes, clearance charges, brokerage fees, and other third-party charges are non-refundable.
• The original shipping charge is not normally refundable.
• If the order originally qualified for free shipping, the actual original shipping cost may be deducted where the order no longer qualifies for free shipping after the return.
• Fun Learning Store does not charge a general restocking fee, provided the product meets all return conditions.

5. Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order as soon as possible after delivery.

Please contact us promptly if:

• The product arrived damaged.
• The product has a manufacturing defect.
• You received the wrong product.
• A product, part, or essential component is missing.
• The quantity received does not match the confirmed order.
• The product materially differs from the description shown on our website.

Where possible, visible damage, missing items, and incorrect products should be reported within 48 hours of delivery. Prompt reporting helps us investigate the matter with our courier, warehouse, or supplier.

Your mandatory legal rights relating to defective products are not automatically lost solely because the issue was not reported within 48 hours.

Evidence We May Request

When reporting a problem, you may be asked to provide:

• Your order number.
• A clear description of the issue.
• Clear photographs of the product.
• Photographs of the product packaging.
• Photographs of the shipping box and courier label.
• A short video showing the defect or missing function, where relevant.
• Any other reasonable information required to investigate the claim.

Please keep the product, all parts, the shipping box, and all packaging until your claim has been resolved.

Available Resolutions

Depending on the circumstances, we may:

• Provide troubleshooting or usage guidance.
• Send a missing part or component.
• Arrange a repair where appropriate.
• Replace the affected product.
• Offer an equivalent alternative with your agreement.
• Offer store credit with your agreement.
• Issue a full or partial refund.

We may not require the return of a low-value damaged product where the photographs, video, or other evidence are sufficient to verify the claim.

6. Damage During Delivery

If the outer shipping package appears seriously damaged, opened, crushed, wet, resealed, or tampered with at the time of delivery, please:

1. Take clear photographs before opening the package.
2. Note the damage with the courier where possible.
3. Keep the shipping box, packaging, and courier label.
4. Contact us promptly after delivery.

Do not discard the shipping box or courier label until the matter has been reviewed.

Claims may be delayed or declined if the product and packaging are discarded before we have had a reasonable opportunity to inspect or document the issue.

7. Products Not Eligible for Change-of-Mind Returns

Unless the product is defective, damaged, incorrectly supplied, or returnable under applicable law, the following products are generally not eligible for change-of-mind returns:

• Products returned after the 14-day return period.
• Used, assembled, installed, washed, worn, or damaged products.
• Products with missing pieces, accessories, manuals, cards, packaging, labels, or inserts.
• Products with writing, drawing, coloring, stickers, names, markings, stains, or other signs of use.
• Opened craft materials, paints, clay, slime, dough, sand, glue, chemicals, or consumable activity supplies.
• Opened hygiene, sensory, feeding, oral-use, or personal-use products where a return creates a hygiene or safety concern.
• Digital products, downloadable products, software, activation codes, or electronically delivered content once supplied or accessed.
• Personalized, engraved, printed, customized, or made-to-order products.
• Gift cards, vouchers, and store credit.
• Clearance, final-sale, or non-returnable products where this condition was clearly stated before purchase.
• Products sold as part of a set or bundle where only part of the set is returned.
• Books, flashcards, workbooks, activity books, and educational cards that have been written in, damaged, copied, or materially used.
• Products damaged through misuse, neglect, incorrect assembly, improper storage, accidents, unauthorized repair, or failure to follow product instructions.
• Products showing normal wear and tear.
• Products with minor differences in color, packaging, edition, printing, or manufacturing that do not materially affect their quality or function.

8. Toys, Educational Kits, and Multi-Piece Products

Many of our products contain multiple pieces, cards, blocks, tools, accessories, or activity components.

Before submitting a return request, please compare the contents with the packaging, instruction guide, or product description.

A multi-piece product must be returned complete.

Missing pieces may result in:

• Rejection of the return.
• A deduction from the refund reflecting the value of the missing parts.
• Replacement of only the missing component where reasonably possible.

If a part is genuinely missing from a newly delivered product, contact us and provide photographs of all contents received. We may send the missing component instead of replacing the entire product.

9. Product Variations That Are Not Defects

Product images are intended to represent each item as accurately as reasonably possible. However, minor variations may occur due to:

• Lighting and photography.
• Screen and device settings.
• Manufacturing batches.
• Supplier or packaging updates.
• Printing editions.
• Natural material variations.
• Minor differences in color, texture, finishing, or arrangement.

A minor variation that does not materially affect the product’s quality, function, safety, or essential description will not normally be treated as a defect.

10. How to Request a Return

1. Contact Fun Learning Store at info@funlearningstore.com .
2. Provide your full name and order number.
3. Identify the product concerned.
4. Explain the reason for the return request.
5. Provide photographs or videos where the product is damaged, defective, incomplete, or incorrect.
6. Wait for eligibility confirmation and return instructions.
7. Package the approved product securely.
8. Send or hand over the product using the approved return method.
9. Keep your return receipt and tracking number until the return and refund are completed.

Return authorization does not constitute final acceptance. Final approval is issued after the returned product has been received and inspected.

11. Return Shipping

Damaged, Defective, Incomplete, or Incorrect Products

If we confirm that the product was defective, damaged during transit, incomplete, or incorrectly supplied, we will arrange or reimburse a reasonable approved return-shipping method where a return is required.

Change-of-Mind Returns

For approved change-of-mind returns, the customer is responsible for:

• Arranging the return shipment where requested.
• Paying the return-shipping cost.
• Ensuring the product is securely packaged.
• Using a trackable delivery service.
• Bearing the risk of loss or damage until the returned product reaches us.

We are not responsible for products lost, delayed, or damaged through a return method arranged independently by the customer.

We recommend using a tracked and insured shipping service for valuable items.

12. International Returns

International customers may request eligible returns under this Policy. However, for change-of-mind returns, the customer is generally responsible for:

• International return-shipping costs.
• Export documentation.
• Customs declarations.
• Duties, taxes, brokerage, clearance, and handling fees.
• Charges resulting from incomplete or incorrect return documentation.

Original international shipping charges, customs duties, import taxes, VAT, brokerage charges, and clearance fees are generally non-refundable because they are collected or incurred by couriers, customs authorities, governments, or other third parties.

When returning a product internationally, the shipment should be marked as “Returned Goods” where legally permitted, and all instructions provided by our team must be followed.

Fun Learning Store is not responsible for a return that is held, abandoned, rejected, destroyed, or charged additional fees due to incorrect customs documentation.

Where an international order is confirmed to have arrived damaged, defective, incomplete, or incorrect, we will determine the most reasonable solution based on the product, destination, courier options, and shipping cost.

The resolution may include replacement parts, replacement of the product, a refund, or another appropriate solution.

13. Exchanges

Exchanges are subject to product availability and approval.

Where an exchange is approved:

• The original product must meet the applicable return conditions.
• Any price difference must be paid by the customer.
• Return and replacement shipping charges may apply.
• Replacement products are not reserved until the return is approved and any required payment is completed.

To avoid delays, we may recommend returning the original product for a refund and placing a new order for the preferred product.

For approved defective or incorrectly supplied products, reasonable replacement-shipping costs will be covered by Fun Learning Store.

14. Bundles, Sets, Gifts, and Promotional Products

If a product was purchased as part of a bundle, set, promotion, or multi-buy offer, all products included in the offer may need to be returned together.

If only part of a bundle is returned:

• The refund may be recalculated using the standard price of the products retained.
• The value of a free gift, promotional product, or discount may be deducted from the refund.
• The return may be declined where the products cannot reasonably be separated.

Complimentary gifts supplied with an order must be returned unused and in their original condition when the qualifying purchase is returned.

If a complimentary gift is not returned, its retail value may be deducted from the refund.

15. Order Cancellations

You may request cancellation before the order has been processed or dispatched.

We recommend submitting a cancellation request as soon as possible and preferably within 12 hours of placing the order.

Cancellation is not guaranteed because orders may be processed immediately or outside normal customer-service hours.

An order cannot normally be cancelled after:

• It has been packed.
• A shipping label has been created.
• It has been handed to the courier.
• It has entered the delivery network.
• A personalized, customized, or made-to-order product has entered production.

If the order has already been dispatched, you may need to receive it and request a return under this Policy.

Shipping, interception, return-to-sender, customs, or courier fees incurred after dispatch may be deducted from the refund unless the cancellation resulted from an error by Fun Learning Store.

Approved cancellation refunds will be issued to the original payment method.

16. Refused and Unclaimed Shipments

If you refuse delivery, fail to collect the order, repeatedly miss delivery attempts, or provide incorrect or incomplete contact or address information, the shipment may be returned to us.

In such cases, the refund may be reduced by:

• The original shipping cost.
• Return-to-sender charges.
• Additional courier fees.
• Customs duties or taxes.
• Storage, clearance, or handling charges.
• Any reduction in product value caused by the delay or return process.

A refund will be considered only after the shipment has been returned to and inspected by Fun Learning Store.

If the shipment cannot be returned, is abandoned by customs, or is destroyed by the courier or authorities, a refund may not be available.

This section does not apply where delivery failed because of an error solely attributable to Fun Learning Store or its appointed courier.

17. Inspection of Returned Products

All returned products are inspected after they arrive at our facility.

The inspection may verify:

• The product’s condition.
• Whether it has been used, assembled, washed, or installed.
• Whether all pieces and accessories are present.
• Whether the original packaging is included.
• Whether the reported defect can be confirmed.
• Whether the returned product matches the original order.
• Whether the return complies with this Policy.

We will notify you if the return is approved, rejected, or requires additional information.

If the return is rejected, you may be responsible for the cost of sending the product back to you.

If you do not respond or pay the applicable reshipping cost within the period communicated by our team, the product may be handled in accordance with applicable law and reasonable storage procedures.

18. Refund Amount

For an approved return, the refund may include the purchase price paid for the eligible returned product.

The following amounts are generally non-refundable unless the return results from our error or a confirmed defect:

• Original shipping charges.
• Express or priority shipping upgrades.
• Gift-wrapping charges.
• International duties and taxes.
• Customs-clearance and brokerage fees.
• Cash-on-delivery or payment-processing charges that are not refunded to us.
• Return-shipping costs.
• Remote-area or address-correction fees.
• Return-to-sender charges.
• Charges imposed by banks, couriers, or other third parties.

Where permitted by law, we may make a reasonable deduction where the returned product:

• Has been handled beyond what was reasonably necessary to inspect it.
• Is incomplete.
• Is missing packaging, pieces, or accessories.
• Has been damaged after delivery.
• Has materially decreased in value because of the customer’s actions.

Any proposed deduction will be based on the product’s condition and the circumstances of the return.

19. Refund Method and Processing Time

Approved refunds will be issued to the original payment method used for the order.

We do not normally issue cash refunds for orders paid by card, digital wallet, bank transfer, gift card, or another electronic payment method.

After an approved return has been received and inspected, we aim to process the refund within 7 to 14 business days.

After Fun Learning Store submits the refund, the bank, card issuer, digital-wallet provider, or payment provider may require additional time to post the amount to your account.

The time required by financial institutions to display the refund is outside our control.

You will be notified when the refund has been processed.

20. Cash-on-Delivery Orders

Where cash-on-delivery is available, an approved refund may require the customer to provide accurate bank-account details or another approved refund method.

The customer is responsible for ensuring that all information supplied is accurate and belongs to the customer or authorized recipient.

Cash-on-delivery service fees and third-party collection charges may be non-refundable unless the return results from an error by Fun Learning Store or a confirmed defective product.

21. Gift Cards, Vouchers, and Store Credit

Where an order was paid fully or partly using a gift card, voucher, promotional balance, or store credit:

• The applicable amount may be returned to the original gift card or store-credit balance.
• The portion paid through another payment method may be refunded to that original payment method.
• Promotional or complimentary credit is not normally refundable in cash.
• Expired promotional credit may not be reinstated unless required by applicable law.

22. Delayed or Missing Refunds

If you have received confirmation that your refund was processed but the amount has not appeared:

1. Check the original payment account.
2. Contact your bank, card issuer, or payment provider.
3. Allow for their stated processing period.
4. Contact Fun Learning Store if the refund remains unavailable after the provider’s expected processing period.

Please include your order number when contacting us.

23. Chargebacks and Payment Disputes

We encourage customers to contact Fun Learning Store before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.

Submitting a chargeback does not remove the requirement to return a product where a return is required.

We reserve the right to provide payment providers with relevant order, delivery, communication, return, and refund records when responding to a payment dispute.

Fraudulent or abusive chargebacks may result in cancellation of pending orders or restriction of future transactions, subject to applicable law.

24. Manufacturer Warranties

Some products may include a separate manufacturer or supplier warranty.

Warranty terms, duration, registration requirements, exclusions, and available remedies may be determined by the manufacturer.

We may assist with a valid warranty claim, but the availability of a manufacturer warranty does not reduce any mandatory rights available under applicable consumer-protection law.

Damage caused by misuse, accidents, improper assembly, unauthorized modification, neglect, commercial use, or failure to follow product instructions may not be covered.

25. Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or reduce any right or remedy that cannot legally be excluded under applicable consumer-protection law.

If any part of this Policy conflicts with a mandatory legal right available to you, that mandatory legal right will apply to the extent of the conflict.

26. Changes to This Policy

Fun Learning Store may update this Returns & Refund Policy from time to time to reflect changes in our products, services, operations, delivery arrangements, payment methods, or legal obligations.

The version published on the website at the time of your purchase will generally apply to your order unless applicable law requires otherwise.

27. Contact Us

To request a return, report a damaged or defective product, ask about an exchange, cancel an eligible order, or follow up on a refund, please contact Fun Learning Store:

Email: info@funlearningstore.com

Please include:

• Your full name.
• Your order number.
• The product concerned.
• The reason for your request.
• Relevant photographs or videos where applicable.

Our customer-support team will review your request and provide the appropriate instructions.