At Fun Learning Store, we aim to prepare and deliver every order safely, accurately, and within the estimated delivery period. This Policy explains how orders are processed, shipped, tracked, and delivered within the United Arab Emirates and internationally.
Fun Learning Store delivers throughout the United Arab Emirates and to many international destinations.
Shipping availability depends on the destination, courier coverage, product size and weight, customs restrictions, and applicable transportation or legal requirements.
The availability of a country at checkout does not guarantee that every product can be delivered to that destination. If an item cannot be shipped, we may contact the customer to modify or cancel the affected part of the order.
Orders are generally processed within 1 to 2 business days after payment confirmation.
Processing may take longer during weekends, public holidays, promotional campaigns, school-opening seasons, high-demand periods, inventory checks, or courier disruptions.
Delivery within the UAE is generally estimated at:
1 to 4 business days after dispatch.
Remote areas may require additional time.
International delivery is generally estimated at:
4 to 15 business days after dispatch.
Some countries, remote destinations, islands, or locations with extended customs procedures may require additional time.
Shipping charges are calculated based on factors that may include:
The applicable shipping charge will normally be displayed at checkout before payment.
Large but lightweight products may be charged based on volumetric weight rather than their actual physical weight.
Free-shipping offers may apply to selected order values, products, destinations, or promotional campaigns.
Such offers may be subject to minimum-spend requirements, weight or size limits, selected courier services, and other published conditions.
Remote-area fees, customs charges, duties, taxes, and special-handling fees may still apply unless expressly stated otherwise.
If a product is returned and the remaining order value no longer qualifies for free shipping, the original shipping cost paid by Fun Learning Store may be deducted from the refund where permitted under our Returns & Refund Policy.
Some products, including furniture, large play equipment, storage units, oversized toys, bulk school orders, and heavy educational products, may require:
If an additional charge or special delivery arrangement is required, we may contact the customer before dispatch.
If the customer does not approve a required additional charge, we may cancel the affected product and refund the applicable amount.
The customer is responsible for providing complete and accurate delivery information, including:
Fun Learning Store is not responsible for delays, failed deliveries, losses, or additional charges caused by incorrect, incomplete, or outdated information supplied by the customer.
Address-change requests must be submitted as soon as possible to:
We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after:
Any address-correction, redirection, reshipment, or return-to-sender charges resulting from incorrect customer information may be charged to the customer.
Where tracking is available, a tracking number will normally be sent after the order has been dispatched.
Tracking information may take some time to become active and may not update in real time. Temporary gaps in tracking do not necessarily mean that a shipment has been lost.
The courier may contact the recipient to confirm the location, arrange delivery, request customs information, or schedule another delivery attempt.
If delivery is unsuccessful, the courier may:
The customer is responsible for monitoring tracking updates and responding to courier requests within the required period.
Orders delivered to offices, schools, hotels, reception desks, security desks, compounds, warehouses, or shared residences may be accepted by a person reasonably authorized to receive the shipment.
Delivery to a receptionist, security employee, office representative, school representative, hotel employee, household member, or another apparently authorized person may be treated as completed delivery.
Fun Learning Store is not responsible for loss occurring after the shipment has been accepted at the supplied address by an apparently authorized recipient.
An order may be delivered in more than one package where products:
Customers may receive more than one tracking number, and the packages may arrive on different dates.
Unless additional arrangements are communicated, the customer will not normally be charged extra solely because Fun Learning Store chooses to split the shipment.
International shipments may be subject to:
Unless checkout expressly states that duties and taxes are included, all such charges are the responsibility of the recipient.
These charges are determined by customs authorities, governments, couriers, or other third parties and are outside the control of Fun Learning Store.
Fun Learning Store cannot guarantee or accurately predict the amount of import charges before the shipment enters the destination country.
International customers are responsible for:
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including:
Fun Learning Store is not responsible for reasonable delays caused by couriers, customs authorities, governments, or events outside our control.
Where reasonably possible, we will assist the customer in requesting an update from the courier.
If a shipment is delayed or tracking has not updated, the customer should first:
The customer may then contact Fun Learning Store at:
We may need to open an investigation with the courier before issuing a replacement or refund.
If the courier confirms that the shipment was lost before valid delivery, we may provide a replacement, reshipment, suitable alternative, or refund, depending on product availability and the circumstances.
Customers should inspect the shipment as soon as possible after delivery.
If a parcel or product arrives damaged, incorrect, or incomplete, please contact us promptly and provide:
Visible shipping damage should preferably be reported within 48 hours of delivery.
Customers should retain the product, all components, packaging, and shipping box until the issue has been resolved.
A shipment may be returned to us if:
Where the delivery failure is not caused by Fun Learning Store, any available refund may be reduced by:
A refund will normally be considered only after the shipment has been returned to and inspected by Fun Learning Store.
If the customer requests delivery to a freight forwarder, consolidator, reshipping company, export agent, or another third-party shipping address, our delivery responsibility will generally be considered completed when the shipment is delivered to that party.
Fun Learning Store is not responsible for loss, damage, repacking, delay, customs issues, product restrictions, or other problems occurring after delivery to the freight forwarder or third party.
Customers may request cancellation before an order has been processed or dispatched.
We recommend submitting the request as soon as possible, preferably within 12 hours of placing the order.
Cancellation cannot be guaranteed because orders may be processed immediately.
If the order has already been dispatched, it will normally be handled according to our Returns & Refund Policy.
Returns, exchanges, order cancellations, damaged products, defective products, and refunds are also governed by our Returns & Refund Policy.
Where a shipment is returned because of a change of mind, refused delivery, an incorrect address, failure to collect, unpaid customs charges, or recipient unavailability, the customer may be responsible for the original shipping cost, return-shipping cost, and other applicable third-party charges.
Nothing in this Policy is intended to exclude, restrict, or reduce any right or remedy that cannot legally be excluded under applicable consumer-protection laws.
If any part of this Policy conflicts with a mandatory legal right available to the customer, that mandatory right will apply to the extent of the conflict.
Fun Learning Store may update this Delivery & Shipping Policy from time to time to reflect changes in courier services, shipping destinations, charges, customs requirements, operations, products, or applicable laws.
The version published on the website at the time of purchase will generally apply to the order unless applicable law requires otherwise.
For questions about shipping, tracking, delivery delays, customs, damaged parcels, missing products, or undelivered orders, please contact:
Fun Learning Store
Email: info@funlearningstore.com
Please include:
Our customer-support team will review your request and provide the appropriate assistance.
Thank you for shopping with Fun Learning Store.