At Fun Learning Store, we want you to be satisfied with your purchase. This Policy explains the conditions and procedures that apply to returns, exchanges, cancellations, damaged products, and refunds.
This Returns & Refund Policy applies to eligible products purchased directly from FunLearningStore.com.
By placing an order through our website, you agree to the terms of this Policy.
Products purchased from third-party retailers, marketplaces, schools, distributors, or other sellers must normally be returned to the original place of purchase and may be subject to that seller’s return policy.
You may request to return an eligible product within 14 calendar days from the date on which the order is marked as delivered by the courier.
Your return request must be submitted within this 14-day period. Requests submitted after the return period may be declined unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer-protection law.
To qualify for a return due to a change of mind, ordering the wrong product, or the product not meeting your personal expectations, the item must:
Products that do not meet these conditions may be rejected or may qualify only for a partial refund where permitted by applicable law.
Opening the courier package solely to inspect the product does not necessarily make the item ineligible, provided the product and its retail packaging remain complete, unused, and in resalable condition.
A change-of-mind return includes situations where:
Eligible change-of-mind returns may be accepted within the 14-day return period.
For change-of-mind returns:
Please inspect your order as soon as possible after delivery.
Please contact us promptly if:
Where possible, visible damage, missing items, and incorrect products should be reported within 48 hours of delivery. Prompt reporting helps us investigate the matter with our courier, warehouse, or supplier.
Your mandatory legal rights relating to defective products are not automatically lost solely because the issue was not reported within 48 hours.
When reporting a problem, you may be asked to provide:
Please keep the product, all parts, the shipping box, and all packaging until your claim has been resolved.
Depending on the circumstances, we may:
We may not require the return of a low-value damaged product where the photographs, video, or other evidence are sufficient to verify the claim.
If the outer shipping package appears seriously damaged, opened, crushed, wet, resealed, or tampered with at the time of delivery, please:
Do not discard the shipping box or courier label until the matter has been reviewed.
Claims may be delayed or declined if the product and packaging are discarded before we have had a reasonable opportunity to inspect or document the issue.
Unless the product is defective, damaged, incorrectly supplied, or returnable under applicable law, the following products are generally not eligible for change-of-mind returns:
Many of our products contain multiple pieces, cards, blocks, tools, accessories, or activity components.
Before submitting a return request, please compare the contents with the packaging, instruction guide, or product description.
A multi-piece product must be returned complete.
Missing pieces may result in:
If a part is genuinely missing from a newly delivered product, contact us and provide photographs of all contents received. We may send the missing component instead of replacing the entire product.
Product images are intended to represent each item as accurately as reasonably possible. However, minor variations may occur due to:
A minor variation that does not materially affect the product’s quality, function, safety, or essential description will not normally be treated as a defect.
Return authorization does not constitute final acceptance. Final approval is issued after the returned product has been received and inspected.
If we confirm that the product was defective, damaged during transit, incomplete, or incorrectly supplied, we will arrange or reimburse a reasonable approved return-shipping method where a return is required.
For approved change-of-mind returns, the customer is responsible for:
We are not responsible for products lost, delayed, or damaged through a return method arranged independently by the customer.
We recommend using a tracked and insured shipping service for valuable items.
International customers may request eligible returns under this Policy. However, for change-of-mind returns, the customer is generally responsible for:
Original international shipping charges, customs duties, import taxes, VAT, brokerage charges, and clearance fees are generally non-refundable because they are collected or incurred by couriers, customs authorities, governments, or other third parties.
When returning a product internationally, the shipment should be marked as “Returned Goods” where legally permitted, and all instructions provided by our team must be followed.
Fun Learning Store is not responsible for a return that is held, abandoned, rejected, destroyed, or charged additional fees due to incorrect customs documentation.
Where an international order is confirmed to have arrived damaged, defective, incomplete, or incorrect, we will determine the most reasonable solution based on the product, destination, courier options, and shipping cost.
The resolution may include replacement parts, replacement of the product, a refund, or another appropriate solution.
Exchanges are subject to product availability and approval.
Where an exchange is approved:
To avoid delays, we may recommend returning the original product for a refund and placing a new order for the preferred product.
For approved defective or incorrectly supplied products, reasonable replacement-shipping costs will be covered by Fun Learning Store.
If a product was purchased as part of a bundle, set, promotion, or multi-buy offer, all products included in the offer may need to be returned together.
If only part of a bundle is returned:
Complimentary gifts supplied with an order must be returned unused and in their original condition when the qualifying purchase is returned.
If a complimentary gift is not returned, its retail value may be deducted from the refund.
You may request cancellation before the order has been processed or dispatched.
We recommend submitting a cancellation request as soon as possible and preferably within 12 hours of placing the order.
Cancellation is not guaranteed because orders may be processed immediately or outside normal customer-service hours.
An order cannot normally be cancelled after:
If the order has already been dispatched, you may need to receive it and request a return under this Policy.
Shipping, interception, return-to-sender, customs, or courier fees incurred after dispatch may be deducted from the refund unless the cancellation resulted from an error by Fun Learning Store.
Approved cancellation refunds will be issued to the original payment method.
If you refuse delivery, fail to collect the order, repeatedly miss delivery attempts, or provide incorrect or incomplete contact or address information, the shipment may be returned to us.
In such cases, the refund may be reduced by:
A refund will be considered only after the shipment has been returned to and inspected by Fun Learning Store.
If the shipment cannot be returned, is abandoned by customs, or is destroyed by the courier or authorities, a refund may not be available.
This section does not apply where delivery failed because of an error solely attributable to Fun Learning Store or its appointed courier.
All returned products are inspected after they arrive at our facility.
The inspection may verify:
We will notify you if the return is approved, rejected, or requires additional information.
If the return is rejected, you may be responsible for the cost of sending the product back to you.
If you do not respond or pay the applicable reshipping cost within the period communicated by our team, the product may be handled in accordance with applicable law and reasonable storage procedures.
For an approved return, the refund may include the purchase price paid for the eligible returned product.
The following amounts are generally non-refundable unless the return results from our error or a confirmed defect:
Where permitted by law, we may make a reasonable deduction where the returned product:
Any proposed deduction will be based on the product’s condition and the circumstances of the return.
Approved refunds will be issued to the original payment method used for the order.
We do not normally issue cash refunds for orders paid by card, digital wallet, bank transfer, gift card, or another electronic payment method.
After an approved return has been received and inspected, we aim to process the refund within 7 to 14 business days.
After Fun Learning Store submits the refund, the bank, card issuer, digital-wallet provider, or payment provider may require additional time to post the amount to your account.
The time required by financial institutions to display the refund is outside our control.
You will be notified when the refund has been processed.
Where cash-on-delivery is available, an approved refund may require the customer to provide accurate bank-account details or another approved refund method.
The customer is responsible for ensuring that all information supplied is accurate and belongs to the customer or authorized recipient.
Cash-on-delivery service fees and third-party collection charges may be non-refundable unless the return results from an error by Fun Learning Store or a confirmed defective product.
Where an order was paid fully or partly using a gift card, voucher, promotional balance, or store credit:
If you have received confirmation that your refund was processed but the amount has not appeared:
Please include your order number when contacting us.
We encourage customers to contact Fun Learning Store before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.
Submitting a chargeback does not remove the requirement to return a product where a return is required.
We reserve the right to provide payment providers with relevant order, delivery, communication, return, and refund records when responding to a payment dispute.
Fraudulent or abusive chargebacks may result in cancellation of pending orders or restriction of future transactions, subject to applicable law.
Some products may include a separate manufacturer or supplier warranty.
Warranty terms, duration, registration requirements, exclusions, and available remedies may be determined by the manufacturer.
We may assist with a valid warranty claim, but the availability of a manufacturer warranty does not reduce any mandatory rights available under applicable consumer-protection law.
Damage caused by misuse, accidents, improper assembly, unauthorized modification, neglect, commercial use, or failure to follow product instructions may not be covered.
Nothing in this Policy is intended to exclude, restrict, or reduce any right or remedy that cannot legally be excluded under applicable consumer-protection law.
If any part of this Policy conflicts with a mandatory legal right available to you, that mandatory legal right will apply to the extent of the conflict.
Fun Learning Store may update this Returns & Refund Policy from time to time to reflect changes in our products, services, operations, delivery arrangements, payment methods, or legal obligations.
The version published on the website at the time of your purchase will generally apply to your order unless applicable law requires otherwise.
To request a return, report a damaged or defective product, ask about an exchange, cancel an eligible order, or follow up on a refund, please contact Fun Learning Store:
Email: info@funlearningstore.com
Please include:
Our customer-support team will review your request and provide the appropriate instructions.
Thank you for shopping with Fun Learning Store.